Latency increase
Incident Report for Swapcard
We have faced an increase of response time on our main caching server due to unexpected latency on the replication mechanism. Once the issue was identified, we worked on deploying new nodes on the caching cluster and switched some of our services. This led to a decrease in the response time. We’re currently working on a mitigation plan which will be conducted within the next few hours without any service interruption. This aim of this plan is to prevent the latency issue from happening again. We apologize for any inconvenience.
Posted Oct 13, 2020 - 15:25 UTC
A fix has been implemented and we are monitoring the results.
Posted Oct 13, 2020 - 14:41 UTC
We are continuing to work on a fix for this issue.
Posted Oct 13, 2020 - 14:09 UTC
The issue has been identified, we working on the remediations.
Posted Oct 13, 2020 - 13:29 UTC
We are currently investigating this issue.
Posted Oct 13, 2020 - 13:23 UTC
This incident affected: Event App.